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Available Positions

Volunteer Coordinator

Job Title: Volunteer Coordinator (Non-Exempt)

Reports To: Director of Program Services

To Apply: Please email a cover letter and resume to Position open until filled; EOE.

Job Summary:This position is responsible for leading and managing all volunteer efforts for the Chapter including; volunteer recruitment, training, retention and recognition. This individual oversees all wish granting, general office and event volunteers, speaker’s bureau and intern programs.


  • Manage all volunteer activities including recruitment, orientation, training, assignment and performance evaluation.
  • Provide ongoing coaching to volunteers in all roles including probation and termination of volunteers as determined.
  • Create volunteer trainings and tracks for education as needs are determined.
  • Ensure a strong and adequate volunteer base throughout the entire territory so that the chapter can fulfill the mission of granting every eligible wish.
  • Maintain an accurate, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards (including background criminal checks and Conflict of Interest and Ethics Statement collection on annual basis).
  • Manage volunteer communications.
  • Develop and implement wish granter screening processes and trainings.
  • Manage the volunteer portion of all internal and external fundraising events as assigned by the Development Department.
  • Maintain both a volunteer and intern manual.
  • Manage Volunteer Recognition program.
  • Serve as the chapter administrator for Make-A-Wish University (MAWU) a web-based portal within Make-A-Wish where continuing education takes place for volunteers and interns.
  • Assure all volunteers and interns are in compliance with required MAWU coursework.
  • Lead service enterprise initiative and assure successful renewal.
  • Assign wish granter teams to new wish children for the interview and follow up with them to ensure timely interview assignments and returning the interview pack to the office.
  • Adhere to chapter and national Standards of Use for data entry.
  • Assume other duties and projects as assigned by the Director of Program Services.

Recruitment and Community Outreach

  • Continually assess the chapter’s volunteer needs with all departments, creating or assisting in the development of volunteer position descriptions.             
  • Develop and initiate recruitment strategy for critical volunteer needs (i.e. Spanish speaking and outer lying regions volunteers).
  • Respond to volunteer program inquiries from the public in a timely manner.
  • Recommend volunteers for appropriate positions (based on volunteer interests, capabilities).
  • Continue to develop, plan and coordinate an Internship Program – including the recruitment and screening of year-round intern applicants to assist chapter-wide.
  • Coordinate Speakers’ Bureau members to act as chapter liaison in appropriate community networking groups (Chamber of Commerce, Rotary, etc.).
  • Schedule and attend on-site Corporate/Community Volunteer Fairs.
  • Work with the Development Team to identify, cultivate and solicit local corporate partnerships for the purpose of coordinating employee volunteer opportunities.
  • Develop a volunteer outreach strategy including researching and engaging local community groups and corporations to encourage employee involvement.


  • Creative thinker and self-starter.
  • Strong leadership skills with the ability to motivate and inspire a diverse group of volunteers.
  • Professional demeanor and appearance.
  • Strong interpersonal communications skills – phone, email and in person.
  • Strong public speaking skills.
  • Excellent computer and computer software skills with specific emphasis on Microsoft Office, Word, Excel, and internet search programs and email communications.  Raiser’s Edge experience preferred.
  • Excellent time management skills with the ability to prioritize multiple tasks efficiently and effectively.
  • Excellent organizational skills.
  • Strong attention to details and deadlines.
  • Ability to work independently and as part of a team.
  • Ability to calmly handle pressure situations.
  • Strong customer service skills.
  • Bilingual in English/Spanish a plus.
  • Statewide travel is required as is a valid driver’s license.


  • Minimum B.A./B.S.
  • Ability to multi-task in an organized manner.
  • Prior knowledge and experience in effective database management.
  • Integrity, maturity and ethical awareness.
  • At least 2 years prior volunteer management or human resources experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements are representative of the knowledge, skill and/or ability required.

Business Administrative Manager

Job Title: Business Administrative Manager (Exempt, Full-time)
Reports To: President & CEO
To Apply: Talent Acquisition done by Commonwealth Personnel. To be considered for this position, submit your resume to Pat Haynes at cunlarf@pbzzbajrnygucrefbaary.pbz and reference Make-A-Wish Business Administrative Manager in the subject. You may also reach Pat at 804.288.6881.
Job Summary: The Business Administrative Manager is responsible for overseeing the administrative operations of the chapter.  Responsibilities include serving as the primary liaison with Centralized Financial Services, compliance oversight and enforcement, coordination and analysis of financial information, human resource and information technology management and for the chapter facility and supplies.  He/she supports all staff and ensures all operations are functioning efficiently and effectively.



  • Supervise and analyze all financial reporting for the chapter.
  • Serve as primary interface with Centralized Financial Services, including processing of cash and in-kind donations, check requests and expense reports, and other financial transactions.
  • Working knowledge of Raiser’s Edge, Financial Edge and other business systems.
  • Ensure compliance by all staff with the Finance and Internal Control Policy and other financial and administrative policies and procedures in accordance with those set by the Board of Directors and MAW America.  Provide related training to new staff and refresher training periodically throughout the year.
  • Coordinate all internal and external audits to ensure accurate and beneficial evaluations of chapter activities.
  • Ensure timely and accurate filing and reporting to comply with government and other mandatory requirements.
  • Coordinate the preparation of the annual budget and periodic cash forecasts, and manage assigned aspects of chapter operations expense budget.
  • Process and manage matching gifts.
  • Serve as staff partner to the Treasurer and Finance Committee of the Board.
  • Serve as primary contact with banks and investment advisors; monitor and periodically report on financial provider and investment performance.

Human Resources

  • Manage all chapter human resource functions. This includes maintaining personnel files, administering benefits, ensuring accurate processing of bi-weekly payroll and time off reports and leading talent recruitment. 
  • Research, negotiate and manage vendor relationships. Complete annual audits and reports including payroll provider, 401k, TPA, benefits broker, and workman’s compensation.
  • Monitor, track and reconcile employee 401(k) contributions as well as employer contributions.
  • Maintain employee and benefits handbooks.
  • Serve as Make-A-Wish University and staff training lead. Ensure staff complete courses by designated deadlines and assist as needed.
  • Facilitate new hire and departure procedures for staff.  Support the assimilation of new staff, interns and volunteers through the preparation of work spaces, system access, office orientation and process training as necessary.

Operations, Information Technology, and Administration

  • Work with CEO to improve risk management policies and internal controls, streamline procedures and identify efficiency improvements.
  • Serve as primary IT troubleshooter and liaison to Centralized Technology Services.
  • Manage all equipment needs and resources for office, including copier, postage meter, and phone system as well as selection and training in the use of 3rd party services such as audio and video conferencing.
  • Manage supplies and maintain office inventory according to established standards and budget constraints.
  • Administer leases, insurances and contracts for chapter.
  • Manage all aspects of the annual time study process.
  • Update and maintain chapter information with MAW America on NOAH, Associates database and national office listings.
  • Coordinate update of, and compliance with, the Record Retention Policy.
  • Prepare and coordinate compliance with Business Recovery Plan and chapter Safety Plan.
  • May supervise office interns and volunteers staff as assigned.
  • Other duties as assigned.


  • Preferred Education: Bachelor’s Degree in Accounting, Business or Human Resources Management
  • Experience: 5 years or more experience in management with a background in non-profit finance and management.  Accounting and bookkeeping experience is preferred.


  • Highly professional demeanor, able to work successfully with a wide variety of constituents including donors, board members, volunteers, and professional consultants.
  • High levels of integrity, trustworthiness, flexibility, compassion, and humor are necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.
  • Ability to work with minimal supervision, ability to manage multiple priorities, and work in a deadline driven environment.
  • Intermediate to advanced knowledge and experience in Microsoft Office, especially Excel.  Strong database management experience, preferably Raiser’s Edge.
  • Strong written and oral communication skills.
  • Team player and a good sense of humor.

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Latest Status Update

  • 13-year-old Emma, diagnosed with cancer, used her wish to serve those in need: she wished to have a food drive to help the homeless in her community 💙 (Make-A-Wish Idaho)

Interested in Becoming A Volunteer?

Wish granter volunteers Sarah and Tessa.Review the types of volunteer roles, watch an orientation video and take a quiz before contacting us to apply.

If you have any questions not answered on the volunteering FAQ page, please email or call Lori Epps at (804) 217-9474.

Watch the Volunteer Orientation Video
Make-A-Wish® Greater Virginia
2810 N. Parham Road
Suite 302
Richmond, VA 23294
(804) 217-9474
Toll Free (800) 234-9474